Supervisor - Customer Services, Contract Logistics

• Monitor and ensure the shipment/ order information are proper entered, received, manipulated, updated and recorded to the computer system in accurate and timely manner
• Monitor and reinforce the service quality and discipline of the team
• Maintain good channels and effective communication between Operations team, Customer Service Team, sub-contractors and other departments for both sides benefit
• Establish and carry out proper working procedure and make a proper corrective and preventive action through the analysis and investigation of problems, feedback and complaints
• Set-up guidelines, standard operations procedure (SOP) and key performance indicator (KPI) to monitor and measure the performance and service level of customer service team
• Ensure adequate manpower is assigned and job load is distributed evenly to meet the targets per month
• Support customer enquiries on shipments
• Manage the allocation of appropriate resources and commitment of staff to achievement the objectives and targets
• Ensure optimal resources are planned and utilized in terms of facilities and equipments, system application, people and related information data
• Deploy and complete special assignments at the instructions of the direct superior to achieve company’s goal and aims

• Degree or College in in Logistics Management / Supply Chain Management or related discipline
• Min. 5 years’ experience in third party logistics operations, preferable with 2 years’ experience in leading a customer services team in a sizable company
• Proficiency in MS Office, including WORD and EXCEL
• Good command of both written and spoken English and Mandarin
• Strong interpersonal and communication skills
• Independent, strong personal motivation and disciplined
• Possess core competences including leadership, teamwork, customer focus and continuous improvement

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

All information collected will be used for recruitment only.