As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include monitoring and upkeep of lineside point of delivery locations throughout campus. The organization, cleanliness, ability to identify parts compliance issues and coordinating with team members to meet customer needs efficiently while upholding the company's standards of customer satisfaction. Tasks and responsibilities: Lineside kitting of parts through use of kit carts, kit boxes, or any staging structure at the point of delivery areas. Removing parts from vendor packaging at point of delivery areas as needed. Organize all delivered orders specific to customer needs/desire at point of delivery areas. General organization and cleanliness of point of delivery areas, removal of unnecessary items, and discarding of trash. Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment. Process Knowledge: Develop a good understanding of the delivery process as well as order paperwork information to provide accurate placement/organization as well as feedback to customer inquiries. Customer Communication: Provide communication to the customer and the management team regarding part issues within delivery point areas. Delivery: Utilize designated vehicles to deliver product to the customer, as well as return product to warehouse as needed.
Details/Specification/Explanation of the role specific skills: Strong communication skills and the ability to effectively interact with the customer, team members, and other warehouse departments. Ability to work in a fast-paced environment, prioritize tasks, and handle multiple responsibilities promptly. Attention to detail when working on customer issues, assisting with line-side deliveries, and organization. Ability to operate MHE (Material Handling Equipment) and adhere to driving safety regulations. Generally prefer 0-2 years of experience. DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefity:
Medical
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.
Dental
The option for separate dental coverage to cover preventative major and basic dental services.
401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.
Direct Deposit
We offer direct deposit to all employees.
Holidays
On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.