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Data protection principles for dbschenker.com/fr

The protection of your personal data is important to you. It is also important to us.

Therefore, on this page, we indicate the data we collect, why we need it and how you can oppose the collection of this data. For us, only one thing matters: Confidentiality must protect people, not data!

Schenker AG is the party responsible for collecting and processing your data. The appointed data protection officer is Mr. Maik Goehrke. If you have any questions, suggestions and/or criticism in relation to data protection, please contact: 

Schenker AG
Maik Goehrke
Kruppstraße 4 
45128 Essen

dataprotection@dbschenker.com

We are aware that it is important for you that your personal data is treated with care when you use our services. We are pleased that you have chosen to use our website and we wish to provide you with transparent information regarding the conditions for the collection and processing of your personal data.

Data collection and processing are carried out for specific purposes. This may be related to technical needs, contractual requirements or specific customer requests.
For technical reasons, some data may be collected and stored during a visit to dbschenker.com. This includes the date and duration of the visit, the web pages visited, the browser identification data and the type of operating system used, as well as the website from which you access our site. To the extent that this data provides information about the number of visitors and how the web pages are used, this data collection is completely anonymous.

If you subscribe to one of our newsletters, the following information is collected: first name, last name, e-mail address, sector of activity in which you work.
In this case, your email address can be used for promotional purposes.

If you subscribe to our "logistics Newsfeed" newsletter, we record the IP address of the computer system assigned to you by your Internet Service Provider (ISP), as well as the date and time of registration. We store this data in order to track the fraudulent (possible) use of the email address of the data subject, in order to ensure our own legal protection. You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link at the end of your newsletter. If you object to the promotional use of your data, it will only be used anonymously for statistical analysis purposes.

When you communicate with us through our Chatbot, personal data processed in this case include name, e-mail address, telephone number, location.

In order to offer you ever more interesting offers, we record and analyze the usage data of the online area on a pseudonymized basis, in accordance with Article 6 (1) (f) of the GDPR (European Data Protection Regulation).

If our company is subject to legal requirements that require us to process personal data, for example in the context of tax obligations, the processing is based on Article 6 (1) (c) of the GDPR.

If you click on a link to an external page, you will exit dbschenker.com pages. Schenker AG is therefore not responsible for the content, services or products offered, as well as for the privacy and technical security of this website.

Your data will be deleted as soon as it is no longer necessary for the purposes for which it was collected (for example in the context of a contractual relationship). Your data must also be deleted if storage is not permitted (especially if the data is inaccurate and cannot be corrected). If legal or practical obstacles prevent deletion, the data is blocked (for example specific archiving obligations).

  • You can request information about the data stored about them.
  • You can request correction, deletion and blocking as long as  it is legally permissible.
  • If you have created a user profile, you can request its deletion.
  • You have the right to contact the supervisory authority in charge of data protection: Landesbeauftrage für den Datenschutz Nordrhein-Westfalen, Kavalleriestrasse 2-4, 402013 Düsseldorf poststelle@ldi.nrw.de
  • You have the right to transfer your personal data collected with consent or on a contractual basis (data portability)
  • Any consent may be withdrawn at any time.
  • To assert your rights, you can email dataprotection@dbschenker.com

The transfer of data and e-mails over the Internet is generally not encrypted and is therefore not protected against third party consultation. If you contact us by e-mail, the confidentiality of the information provided cannot be guaranteed during the transfer; we therefore recommend sending confidential information only by mail.

We never share your data with third parties, unless this is necessary in the context of the business relationship. If we use subcontractors or auxiliary agents to fulfill contracts with you, we must provide them with the data. In order to ensure that the data is processed solely for the purposes of our business, these third parties are bound by corresponding contractual obligations.

Data transmission between DB Group companies will only be carried out after you have been explicitly informed beforehand.

The transmission of personal data to a third country outside the EU or to an international organization will only be carried out if the European Commission finds by decision that the third country has an adequate level of protection.

We adapt the data protection policy to changes in functionality. We therefore recommend that you read the data protection policy when viewing the new version of dbschenker.com. 

We want to give you the opportunity to make a reasoned decision for or against the use of cookies, as they are not strictly necessary for the technical operation of the website.
Cookies are small text files in which personal data can be stored.

The purpose of our data protection policy is to ensure that you are fully informed of the collection and processing of data, also when our web pages use cookies and that you can make a reasoned decision accordingly.

We therefore provide you with information on the nature and extent of the intended use of cookies on our web pages.
The use of dbschenker.com is generally possible without cookies, as they have no technical purpose. You can prevent tracking by cookies by changing your browser settings (Do Not Track, Tracking Protection List) or prevent third party cookies from being saved. You can change your browser settings as follows:


Google Chrome

http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Google Browser-Add-on

https://tools.google.com/dlpage/gaoptout/

Internet Explorer

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox

https://support.mozilla.com/en-US/kb/cookies-information-websites-store-on-your-computer

Mozilla Firefox Privacy and Security Extensions

https://addons.mozilla.org/en-US/firefox/extensions/privacy-security/

Mozilla Firefox Do-not-track

https://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature

Opera

http://help.opera.com/Linux/12.10/en/cookies.html#prefs

Safari

https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Adobe (plug-in for flash cookies)http://www.adobe.com/fr/privacy/flash-player.html

Adobe Settings Manager

http://www.macromedia.com/support/documentation/fr/flashplayer/help/settings_manager.html#117096

We also recommend that you regularly check and delete cookies that are saved if they are not desired.

We use cookies that are active from the beginning of your visit to our website until the end of the corresponding browsing session. These cookies automatically lapse and are deleted as soon as you close your Internet browser. These cookies are also called “session cookies”. Session cookies are used in the following areas:

  • The cookie identifies the user when visiting the website for the duration of the active session.
  • The cookie ensures that once the selected language is saved and applied for the duration of the active session and that it remains available to the user when navigating between pages.
  • The cookie is used to protect data and to prevent the manipulation, access and transmission of data and content to other systems by third parties.

Name

Function

Storage time

_pk_ses.15.dd94

Saves user session information 

as long as the session is active, max 10 hours 

_pk_id.15.dd94

user identification and tracking of analytical data (anonymous)13 months

_ga

Used to distinguish users

2 years

_gid

Used to distinguish users

24 hours

_gat

Used to speed up the demand rate 

60 seconds

_guid

Eloqua tracking

13 months


 

Insofar as you have given your consent, this website uses Google Analytics and Google Ads, a web analytics services provided by Google LLC. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID, thus analyzing the activities of a user across devices.

Google Analytics uses so-called cookies, these are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymisation on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. We point out that on this website Google Analytics has been extended by an IP anonymization to ensure an anonymous collection of IP addresses (so-called IP masking). The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. For more information about Terms of Use and Privacy, please visit Google Analytics Terms of Service and also Google Privacy&Terms

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. Advertisements are based on your interest in products previously shown to you on other websites. For this purpose, cookies are stored on your computer that contain your IP address and usage data.

The legal basis for the use of Google Analytics is your consent in accordance with Art. 6 Sec. 1 sentence 1 lit. a GDPR. The recipient of the data collected is Google.

The personal data will be transmitted under the EU-US Privacy Shield on the basis of the adequacy decision of the European Commission in the USA. You can get the certificate here: Privacy Shield 

The data sent by us and linked to cookies, user IDs (eg user ID) or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has been reached is done automatically once a month. You can revoke your consent at any time with future effect by preventing the storage of cookies by setting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.

You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google. Download and install Google Analytics Opt-out Browser Add-on 

Opt-out cookies prevent future collection of your data when you visit this website. To prevent Universal Analytics tracking across devices, you must opt-out on all systems you use. If you click here, the opt-out cookie for this website will be set:


To the extent that you have given your consent, this site uses Google Analytics and Google Ads, a website analytics service provided by Google LLC. This synchronizes data, sessions, and interactions across multiple devices to a pseudonymized user ID, analyzing a user’s activities across multiple devices.

Google Analytics uses cookies, which are text files stored on your computer and allow you to analyze your use of the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google in the Member States of the European Union or in other Contracting States of the Agreement on the European Economic Area. In exceptional cases, the full IP address is sent to a Google server in the US and shortened there. We note that on this website, Google Analytics has been extended to IP anonymization to ensure an anonymous collection of IP addresses (called IP masking). The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. For more information on terms of use and privacy, see the terms of use for Google Analytics Terms of Service and Google Privacy&Terms.

Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website activity and internet use at Schenker. The ads are based on your interest in the products that have already been presented to you on other websites. To this end, cookies containing your IP address and usage data are stored on your computer.

The legal basis for the use of Google Analytics is your consent, pursuant to Art. 6.1.a of the GDPR. The recipient of the collected data is Google.

The personal data will be transmitted as part of the EU-US Privacy Shield on the basis of the European Commission’s suitability decision in the US. You can get the certificate here: Privacy Shield 

The data that we have sent and linked to cookies, user identifiers (for example, user identifiers) or advertising identifiers will be automatically deleted after 14 months. The deletion of data whose retention period has been reached shall be carried out automatically once a month. You can revoke your consent at any time and with effect for the future by preventing the storage of cookies by configuring your browser software accordingly; However, please note that, if you do so, you may notnot use all the features of this website to the extent possible.
You can also prevent the collection by Google of data generated by the cookie and linked to your use of the website (including your IP address), as well as the processing of this data by Google. Download and install the Google Analytics opt-out browser add-on 

Opt-out cookies prevent future collection of your data when you visit this website. To prevent Universal Analytics tracking on multiple devices, you must disable all systems you use. If you click here, the unsubscribe cookie from this website will be set:

We use Matomo Analysis service on our website. Small text files (cookies) store data about how you use our website, including your IP Address. Theses data are anonymized and stored by us. If you do not wish to agree to the analysis of your use of our website, you can change your browser setting at any time to prevent cookies from being used. In this case, however, it may be the case that not all functions can be used.
 

dbschenker.com has integrated the Oracle Eloqua/ Oracle Marketing Cloud components (hereinafter "Eloqua") on this site. Eloqua combines relevant website content with data from interested parties, customers and their profiles to enable website operators to approach interested parties and customers in a more efficient and targeted manner. Eloqua’s objective is to increase the conversion rate of interested parties to customers and thus increase the turnover of a website operator.
Eloqua’s operating company is Oracle Corporation, 10 Van de Graaff Drive, Burlington, MA 01803, USA.

Eloqua sets a cookie on the data subject’s computer system. On behalf of dbschenker.com, Eloqua will use the data and information obtained from our website to evaluate the behaviour of the user of our website. In addition, Eloqua will use the data to create user activity reports, as well as other services related to the use of our website, for our company.
As stated above, the user can prevent the installation of cookies through our website, at any time, by means of a setting of the Internet browser used. Such a setting of the Internet browser would also prevent Oracle from setting a cookie on the data subject’s IT system. In addition, cookies already set by Oracle can be deleted at any time via the Internet browser or other software programs. To avoid the installation of cookies, please visit: https://www.oracle.com/de/marketingcloud/opt-status.html​​​​​​​

You may choose not to assign a unique cookie identification number to your computer to avoid aggregation and analysis of the data collected on this website.
To make this choice, please click below to receive an opt-out cookie.

Unsubscribe confirmed; your visits to this site will not be recorded by the Web Analytics tool. If you delete your cookies, delete the opt-out cookie, or if you change your computer or web browser, you will need to restart the unsubscribe procedure.


Dbschenker.com integrates Google Maps. In addition to login data, your IP address is transmitted to Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
The corresponding privacy policy is available at https://www.google.com/intl/en_policies/privacy/
At https://policies.google.com/technologies/product-privacy?hl=en&gl=en, you can set your settings to protect your privacy.

We adapt the privacy policy according to changes in functionality. Therefore, we recommend that you read the privacy policy when viewing the new version of dbschenker.com/global

Update: 10/04/2020

1) Who is responsible for the processing of personal data? 
Schenker France is the entity responsible for processing your data. If you have any questions, suggestions and/or criticisms regarding data protection, please send a message to:  

dpo.france.maroc@dbschenker.com

2) What data do we collect and why do we process the data?

Fan pages on social networks

You can find us on the various platforms of different social networks. This allows us to offer you a varied multimedia offer and to exchange ideas with you on topics that are important to you. In addition to the data we collect from the various social media providers, we also collect and process user-related personal data on the fan pages. The purpose of this statement is to inform you of the information we collect from you on our social media accounts, how we use it and how you may object to us using your data. The purposes of the data processing and the specific categories of data are indicated in the corresponding offer, which is described below. The activities we conduct on social networks and which are described in more detail below are based on a balance of interests in accordance with Art. 6 paragraph 1 point f) of the GDPR.You can find us on the various platforms of the different social networks. This allows us to offer you a varied multimedia offer and to exchange ideas with you on topics that are important to you. In addition to the data we collect from the various social media providers, we also collect and process user-related personal data on the fan pages. The purpose of this statement is to inform you of the information we collect from you on our social media accounts, how we use it and how you may object to us using your data. The purposes of the data processing and the specific categories of data are indicated in the corresponding offer, which is described below. The activities we conduct on social networks and which are described in more detail below are based on a balance of interests in accordance with Art. 6 paragraph 1 (f) of the GDPR.

A) Facebook

On the DB Schenker Facebook account in France, we present our company on Facebook. When you visit our fan page, Facebook Ltd., 4 Grand Canal Square, Grand Canal Harbor, D2 Dublin, Ireland, collects, stores and processes your personal information in accordance with its privacy policy. The privacy policy is available here.

On the other hand, our company only processes personal data to a very limited extent. In order to adapt the configuration of our pages to the needs of users and continuously improve them, we use Facebook Insights statistical services. This service registers your activity on our site and sends us the corresponding information in the form of anonymized statistics. This allows us to obtain information, in particular on the activity of the visitors of our fan page, the clicks on our page, the scope of the publications, the clicks and the average duration of playback of the videos, information on the countries and cities from which our visitors come, as well as statistics on the use of our page by men and women.

The administrator can neither deduce the identity of individual users nor access the profiles of individual users.

More information about Facebook Insights is available here.

Responsibility for the processing of data generated by Insights is shared between Facebook and our company. More detailed information can be found in the Joint Data Controller Amendment, which is available here.

Facebook Ireland provides most of the additional information on the page to the data subjects. In addition, we retain user names and comments that are deleted for violation of the netiquette. They will only be used if necessary as evidence in court proceedings before the expiry of the limitation period.

On the other hand, we do not retain or process any personal data concerning you, except for online competition games. As part of the online contest, winners are announced publicly by their usernames and must show up within 14 days by sending an email. Winners must send their name and address so that the prize can be sent to them. We only process this data for the purpose of processing the online competition. For online competition games, the general conditions of participation apply. E-mails containing the addresses are systematically deleted after 30 days, provided that they are not necessary after that time to send a notification to the winner.

B) Instagram

The most beautiful images of the multimedia library are published on the Instagram account DB Schenker in France, and make users discover the work of the different operational units. Priority is given to ecology and sustainability, innovation and technology, as well as the promotion of the employer brand, with a presentation of all areas of activity.

Multi-media content is also published. When you visit our fan page, Instagram, 4 Grand Canal Square, Grand Canal Harbor, D2 Dublin, Ireland, as an Instagram provider, retains and processes your personal data in accordance with Instagram’s Privacy Policy. The privacy policy is available here.

On the other hand, our company only processes personal data to a very limited extent.

In order to adapt the configuration of our pages to the needs of users and continuously improve them, we use Instagram Insights statistical services. This service registers your activity on our site and sends us the corresponding information in the form of anonymised statistics. This allows us to obtain information about the interactions of the visitors of our fan page, the clicks on our page, the scope of the publications, as well as information about the activity of our followers, information on the countries and cities from which our visitors come, as well as statistics on the use of our page by men and women. The administrator can neither deduce the identity of individual users nor access the profiles of individual users.

In addition, we retain user names and comments that are deleted for violation of the netiquette. They will only be used if necessary as evidence in court proceedings before the expiry of the limitation period.

On the other hand, we do not retain or process any personal data concerning you, except for online contests and Fanposts. As part of the online contest, winners are announced publicly by their usernames and must show up within 14 days by sending an email. Winners must send their name and address so that the prize can be sent to them. We only process this data for the purpose of processing online competition games. For online competition games, the general conditions of participation apply. E-mails containing the addresses are systematically deleted after 30 days, provided that they are not necessary after that time to send a notification to the winner.

We publicly request that users, who are not subject to any obligation, be allowed to republish their images on DB Schenker’s Instagram account. We will keep the consent statement as a screenshot and the image as a file containing user information. The photos and consent form will be retained as long as the photo is posted on the account or until the consent is revoked. The republished photo is stored on the Instagram server for technical reasons [Facebook Ltd., 4 Grand Canal Square, Grand Canal Harbor, D2 Dublin, Ireland]. Consent may be revoked at any time (see information below). In case of revocation, the image and user data are immediately deleted.

C) Twitter

The @[DBSchenkerFR]

Twitter account is used for media and public relations on all matters concerning our company.

When you view our Account, Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, as the operator of Twitter, retains and processes personal information, to the extent described in the Privacy Policy. The privacy policy is available here.

In addition, we do not store or process any information about you that would identify you personally. We will only save the username if you send us a message directly.

In addition, we retain user names and comments that are deleted for violation of the netiquette. They will only be used if necessary as evidence in court proceedings before the expiry of the limitation period.

3) Is the data disclosed to third parties?

To be able to offer our products and services, we generally use subcontractors subject to the obligation to comply with our instructions, such as data centre operators, printing or shipping service providers or other parties.

External service providers that process data on our behalf are carefully selected by our company and subject to strict contractual obligations. Service providers work according to our instructions, which are guaranteed by strict contractual agreements, technical and organizational measures and additional controls.

In addition, your data will only be transmitted if you have given us your explicit consent or to comply with legal requirements.

It is specified that when the processing is carried out by Facebook, Instagram and Twitter, the data of the users can be processed outside the territory of the European Union. This can result in risks for the user, for example because it can be more difficult for the user to assert his rights. For more information, please refer to the Facebook, Instagram and Twitter Privacy Policy. With respect to our US-based service providers who have been certified to comply with the Privacy Shield principles, we note that they are committed to meeting the EU data protection standards.

We only transfer data to third countries outside the EU/EEA or to an international organisation if appropriate safeguards exist. This may include the signing of the EU standard contractual clauses and an adequacy decision by the European Commission.

4) When will your data be deleted?

If we have collected personal data from you, we will only keep it as long as it is necessary for the purposes for which it was collected (e.g., in the context of a contractual relationship) or if the legislation so provides. Thus, as part of a contractual relationship, we will keep your data at least until the contract is completely terminated. The data will then be retained for the duration of the legal retention period.

5) What rights do users have?

  • You can request information about the data about you that is kept.
  • You may request the rectification, erasure and limitation of the processing (blocking) of your personal data provided that the legislation allows it and that this is possible within the framework of an existing contractual relationship
  • You have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for Schenker France is: Commission Nationale de l'Informatique et des Libertés 3 Place de Fontenoy TSA 80715 75334 PARIS CEDEX 07
  • You have the right to transfer the data you have provided to us based on consent or contract (data portability).
  • If you have given us your consent to the processing of the data, you can revoke it at any time in the same way you have given it. The revocation of consent shall not affect the legality of the processing based on consent until its revocation.
  • You may object to the processing of data for reasons relating to your particular situation, if the processing of data is based on our legitimate interests.
  • You can change your advertising preferences at any time with non-recurring effect (opt-out).

To exercise your rights, please send an e-mail to: dpo.france.maroc@dbschenker.co

Regarding the processing of data on social networks, we recommend that, for any request for information or any other questions concerning users' rights, you contact the relevant social network directly, including to submit a cancellation request, as only Facebook, Instagram and Twitter have full access rights to your user data. If you no longer wish to have your data processed as described herein in the future, you can, using the "I no longer like this page" and/or "Unsubscribe from this page" functions, lock your user profile from our site.

As regards the processing of personal data through the "Insights" service offered by Facebook, Facebook assumed the main responsibility. This concerns the processing of Insights data and the exercise of data subjects' rights. Therefore, please contact Facebook directly about any obligations arising from the GDPR regarding the processing of Insights data. We will forward any inquiries you may have to Facebook.

6) New features, updated Privacy Policy

We adapt the privacy policy according to changes in functionality or changes in the legal situation. Therefore, we recommend that you read the privacy policy regularly. If your consent is necessary or if certain parts of the Privacy Policy contain provisions governing our contractual relationship with you, the changes will only be made with your consent.


Updated: 10/04/2020