Tailor-made after-sales service for luxury fashion • Brand consistent VIP customer treatment • 24/7 availability in DB Schenker network
DB Schenker has expanded its product portfolio with its new La Conciergerie service and is now the first logistics provider to offer a personalized white-glove treatment for the world’s leading luxury fashion brands. With the launch of La Conciergerie, clients can now rely on DB Schenker to set up a unique customer experience through discrete and customized on-demand deliveries of sensitive and urgent fashion goods to their VIP clientele.
“Here at DB Schenker, we understand that each individual luxury client has its own unique requirements when it comes to moving high-end fashion and retail around the world. With our new La Conciergerie service, we will extend the consumer’s luxury experience from the product to the quality of services surrounding the product,” says Torben Kock, Global Head of Vertical Markets Consumer & Retail at DB Schenker. “Working with our new product, luxury brands can consistently meet and exceed their loyal customers’ expectations every time.”
As of now, the tailor-made after-sales services of La Conciergerie are available 24 hours a day, seven days a week on the DB Schenker network of more than 2,000 agencies worldwide. The offering additionally includes transport and logistics services for store openings and remodels, fashion shows, press events, exhibitions or roadshows. It is also applicable for high-end online retailers who want to elevate their customer service and satisfaction levels with individual VIP customer deliveries while maintaining a consistent brand experience.
DB Schenker has been a reliable partner for the fashion and retail industry for many years with a wide portfolio of standard air freight solutions as well as special logistics services. Recently, DB Schenker opened a 4,000-square-meter warehouse in Stabio, Switzerland, strategically located in a in a customs-free zone close to the Italian fashion industry. Several major European airports can be reached within half a day, including Paris, Frankfurt, Zurich and Milan.