In order to ensure a high level of customer satisfaction, DB Schenker follows an integrated quality management philosophy. We focus our quality management system on customer requirements and the operational processes that may impact quality.
Thus, we measure our services around three quality goals:
- Consignments must be delivered within the agreed lead times
- Consignments must be delivered completely and undamaged
- The invoice must be sent in a timely manner, and must contain the agreed upon rates and services