Order to Cash Associate I

Specific Tasks and Responsibilities

• Contacting customer request by phone and/or in writing to ensure customer satisfaction and to ensure that service standards are met.
• Work to promote the long-term success of each account and the overall portfolios when handling customer issues and complaints. 
• Focuses on the customer/ client by asking questions, listening and determining solutions to problems.
• Ability to meet deadlines with accuarcy and thoroughness, work in a fast-paced, results-oriented environment
• Reconciles unused credits and payments to outstanding invoices to trim down the volume of outstanding invoices especially the past due ones 
• Leading conference calls to collaborate with stake holders to resolve issues on the account/s.
• Maintains tracking of important documents / reports
• Developing and maintaining a solid working knowledge of the logistics industry and of all products, services and processes performed by the team
• Contributing to continuous improvement initiatives to optimize service quality
• Participate actively on all required team meetings
• Performs other duties as assigned by direct superiors and managers
• Compliance with the work procedures & data privacy
• Discussing credit risk management to an acceptable quality in terms of established credit guidelines.

Primary Qualifications

• Degree in the field of accounting, finance and economics
• Minimum 2 years of relevant experience
• Previous experience in working with ERP, preferably SAP FI module
• Very good accounting background
• Previous working experience preferably in large/global organizations
• Enthusiasm and commitment to delivering quality results to tight deadlines
• Self-motivation, quick learning and creative thinking
• Knowledgeable in LSS is plus
• Intermediate knowledge of accounting, 
• Good technical knowledge of MS office, 
• Effective analytical and problem-solving skills, 
• Detail oriented, 
• Good English language skills, 
• Excellent interpersonal and communication skills. 
• Onsite work @ BGC Corporate Center Taguig