Operations Manager, Contract Logistics/SCM, Operations

• Lead a team of subordinates to manage daily logistics operations and distribution system in the aspects of people, process, system, service quality, resources optimization, cost management, and related planning.
• Ensure good liaison is maintained with governmental departments or related organizations regarding the rules and regulations of import/export/re-export, such as licensing formalities and commodity information. Ensure all parties within the company are well informed of the information, requirements, and applications on documentation, restrictions, and transportation mode.
• Manage and ensure that all incoming and outgoing orders, data/information, shipments, and paperwork are accurately received, put away, updated, manipulated, and transferred to the proper designated location in a timely and good condition upon receipt at the Logistics Center.
• Ensure all goods in the warehouse are properly collected, received, handled, accurately sorted, identified, value-added, transferred, and dispatched. Ensure goods/order information capture is fully performed accurately and timely as per agreed SOP and KPI.
• Develop a good sub-contract management system and establish harmonious relationships with the sub-contractors.
• Keep track and ensure that irregularities or non-conformance shipments returned to/from customers, express companies, forwarders, suppliers, or other subcontractors are handled properly and timely.
• Lead and develop a teamwork culture, motivate team spirit, and maintain high morale of staff to increase productivity. Maintain good communications with all levels, peer groups, and external customers.
• Constantly look for improvement opportunities along the value chain to streamline and re-engineer processes to achieve or exceed the service standard or target.
• Enforce security and work safety measures and controls in the Logistics Center and distribution network.
• Monitor departmental budgetary control and allocation of resources. Ensure optimal resources are utilized in terms of facilities, system application, people, and related information data.
• Contribute to adding value to all services in conjunction with directions, established performance standards, and measurements in cost saving and cost-effectiveness.
• Work with management and the Account Team to review performance, business opportunities, complaints/claims, and feedback raised from internal and external customers. Identify solutions for continuous improvement and error prevention.
• Analyze reports on operational performance and field discrepancies. Propose plans or ideas for operation and process improvement to superiors.
• Provide on-the-job training to individual staff to improve work performance and productivity.
• Deploy and complete special assignments at the instructions of the Logistics Manager/General Manager.

• Minimum Diploma/Degree Holder in Supply Chain Management, Logistics, or Business Administration.
• Minimum eight (8) years of experience in logistics or supply chain management, specifically in supervision or management of logistics or related field.
• Knowledge of Warehouse Management System, warehouse functions, warehouse layout, international logistics, transport, customs, or trade department/function.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.

To be considered for this position you must have valid rights to work and live in Malaysia