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Pogodbena logistika/upravlj. oskrbovalne verige

Customer Service Supervisor

Lokacija

Suzhou, Jiangsu, Kitajska

Career Level
Strokovnjaki
Vrsta zaposlitve, Vrsta dela
Polni delovni čas
Datum in ID-št. izdaje
, 400810
  • Focus on abnormal case and give suggestions for CS daily operation if need.
  • Provide supervision to customer service staffs to ensure the handling procedures as laid down for the customer are properly followed.
  • Lead, motivate and supervise customer service clerks to ensure their performance is aligned to stipulated standards.
  • Manage the allocation of appropriate resources and commitment of staff to achievement the objectives and targets.
  • Coach and appraise customer service clerks on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets.
  • New CS training, work arrangement, emphasis on processes and WMS.
  • Work with account team to check the monthly billing.
  • Trouble shooting for any urgent of special case during daily operation.

n  Diploma or equivalent, preferably in Logistics or Supply Chain Management

n  3 years of experience in third party logistics operations in which at least 1 year of experience in supervisory level


Prednosti:

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

General Description



Assist the Site Manager in leading and managing a team of customer service staff to ensure high quality service focusing on customers’ expectation in line with company policy and operation standards.


All personal data will be treated confidentially.

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