ESSENTIAL DUTIES AND RESPONSIBILITIES

This role would be part of the AR Subdepartment in charge of handling the total Account Receivable of his/her portfolio to ensure Collection targets are met. Tasks & 

Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators) Dunning & Collections Management for all levels of portfolio complexity, including Enterprise and Global Accounts; 

Communicate with customer to ensure timely collections of company receivables; Make recommendations for account hold/blocks based on credit status, account balance and customers payment habit.

 Work with customers, sales and operations to resolve escalations and support dispute management process by timely identifying, qualifying and assigning disputes; Designs root cause analysis on major issues and incidents. Defines and executes corrective and preventive action plans and coordinates cross tower/functions projects; 

Leads projects improvement derived from incidents roots cause analysis and escalations as well from various other sources; 

Execute account reconciliation; 

Executes and documents internal controls in support of audit team; 

Plays an instrumental role in the financial and tax audits; Leads and represents AR department in cross towers/functions continuous improvement initiatives to optimize service quality; Accurate and consistent usage of collections specific systems;

 Leads performance and process reviews for internal and external customers;

Trains and coaches new Joiners on the job, acting at the same time as the go to expert for critical situations/escalations; Acts as a change management agent for the entire team.

Qualifications:

Details/Specification/Explanation of the role specific skills: 

Bachelors degree;

2 - 4 years of B2B collections experience; 

Previous experience in working with ERP, SAP FI module; 

Advanced English level (min B2); Advanced knowledge of Microsoft Office package (Excel, Word, Power Point, Outlook etc.); 

Proven Customer oriented attitude; 

Excellent communication skills, both verbal and written. 

Ability to work independently and adapt to a fast-changing environment; 

Strong negotiation and persuasion skills 

Strong time management skills 

High level of attention to details and accuracy 

High level of proactivity and flexibility Self-motivated, enthusiastic, meticulous and result-oriented

Ability to organize, plan and transfer knowledge to new joiners or team members, based on the needs Intercultural knowledge and sensitivity, as well as strong service culture Ability to collaborate with other departments/ stakeholders to reach the targets.

At  Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.