ServiceNow Administrator

General Description

Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA. The ServiceNow Administrator is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. This includes trouble-shooting, writing instructions and documentation, working with other technical and non-technical team members, as well as looking for ways to improve existing business processes and solu-tions. He/she will work with a team to manage the configuration, implementation and mainte-nance of multiple ServiceNow applications in a fast paced organization.

Responsibilities:

• Supports analyzing requirements, developing specifications and designing innovative solu-tions to business problems 
• Documents the technical requirements/as-built documentation 
• Maintains ServiceNow support processes and checks that all requests for support are dealt with according to agreed procedures 
• Development, configuration and improvement of workflows and processes 
• Performs day to day support, administration and maintenance of the ServiceNow platform 
• Manage upgrade planning and execution 
• Performs failure analysis and provides recommendations for continuous improvement 
• Investigates and resolves issues (2nd level support) including performance monitoring 
• Prioritizes and diagnoses incidents according to agreed procedures 
• Documents and closes resolved tickets according to agreed procedures 
• Escalates unresolved incidents 
• Provides "Go Live" support after introduction of new solutions 
• Uses his/her experience in ITIL processes to manage interfaces 
• Writes knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures 
• Develops clear and concise technical and process documentation 
• Supports multiple projects simultaneously in a fast-paced environment 
• Works in an agile environment and is familiar with agile development methods 
• Ensures that implementations and ongoing services are delivered on time and meet client requirements 
• Supports projects by resolving fairly complex program problems 
• Supports internal service review meetings covering performance, quality aspects and processes 
• Provides training for the tool’s functionalities in person and/or through other methods 
• Work closely with the SOM architects and development team to assist in the appropriate extension, integration or development of the platform

Qualifications:

• Minimum 1+ year of ServiceNow administration experience 
• Qualified IT specialist (apprenticeship) or Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or another related field 
• ITSM experience and knowledge * Good understanding of ITIL 
• Good understanding of ITSM and related services 
• Fluent in English language skills (verbal & written) 
• CSA Certification 
• Good understanding of HRSD 
• Ask P&O related services in ServiceNow

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Medical healthcare package

Private medical healthcare offers various packages for you and your family.

Sport Card

Sport card gives you free access or discounts to many sport objects.

Life insurance

Life insurance for you and your family members.

Holiday Bonus

If you take a two week continuous holiday, you can apply for the special bonus.

Pension Program (PPE)

PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.

Annual Bonus

Depending on company results we offer you annual bonus.

Language Courses

We offer you a possibility to improve your language skills.

General Description

Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA. The ServiceNow Administrator is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. This includes trouble-shooting, writing instructions and documentation, working with other technical and non-technical team members, as well as looking for ways to improve existing business processes and solu-tions. He/she will work with a team to manage the configuration, implementation and mainte-nance of multiple ServiceNow applications in a fast paced organization.