Assistant General Manager - Land Transport, Operations

The purpose of this position is to be responsible for Road performance in Northern and Central Region. This candidate must have excellent communication and client management skills in order to maintain positive client relations. This candidate must be a self-starter, who is able to work in a fast paced and dynamic environment. This candidate must be a team player to ensure good working cooperation between the different Business units locally and regionally. 

The primary responsibility is to manages the tactical activities for branch area of assignment related to marketing, finance, logistics and operations to ensure successful revenue, productivity, and profitability levels. The candidate is also required to oversee workforce planning and development for the branch to ensure employee capability and performance align with DBS’s overall business needs.   

Specific Accountabilities:

P&L

•    Responsible for Profit and Loss of the department of Road Transport

•    Achieve the financial, strategic targets, KPIs and other goals set for Road Transport

Operations

•    Establish organizational framework and procedures for the department of Road Transport

•    Standardize the processes, SOPs & guidelines, corporate IT-solutions, benchmarks and compliance procedures in line with Head Office specifications and the country requirements to ensure and develop an efficient & sustainable organization structure.

•    Drive operations excellence, 5S, continuous improvement and best practice sharing.

•    Quality control of all related activities to the services performed for Road Transport

•    Establishes efficient communication processes and structures of all related issues/risks to the services performed for Road Transport to monitor the service standards consistently.

•    Develop customer service protocol, process to align with regional and country management.

•    Monitors  the  market  to  generate  new  business  opportunities  and  acquire  new business, measured against defined KPI’s leading to revenue, volume and profitable growth  

Product Development

•    Support Sales, Air, Ocean and Logistics functions in selling cross-border services by providing expert know-how in sales and tender processes.

•    Ability to create and tailor relevant business solutions to meet customers requirement.

•    Cooperate and support colleagues from other departments of the organization and other Business Units in a constructive manner.

•    Identify and develop the Road Transport strategy as well as strategic initiatives and transformation into day-to-day business decisions and business development activities.

•    Develop success stories and showcases to attract new business opportunities

•    Support KAM/Sales activities and with attendance on key customer meetings for all Road Transport and Customs Brokerage.

Subcontractor Management

•    Ensure that the KPIs are being achieved by the subcontractors

•    Work with suppliers to improve their service if KPIs are not being met

•    Constantly identifying and sourcing new vendors or business partners to add value to the business.

HSSE

•    Ensure that HSSE guidance is followed by subcontractors & staff

•    Understand the HSSE policy of the company 

•    Ensure staff adhere to HSSE guidelines and provide guidance during new implementations

•    Rectify near misses and report near misses to HSSE

•    Conduct audits together with HSSE team

•    Strong critical thinking, analytical and problem-solving skills

•    Good mix of business and systems knowledge

•    Excellent interpersonal and communication skills, both verbal and written (English); fluency in other Asian languages a plus

•    Team player with a good working attitude and the ability to learn quickly

•    Keen eye for process improvement

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Malaysia