Land Operational Senior Associate

Responsibilities:

• Achieves individual and team objectives set by SLA and KPI; applies necessary processes and procedures.
• Manipulates and formats data to meet internal customer needs.
• Extracts data from databases and calculates KPIs based on business rules.
• Follows up and collaborates with branches, countries, internal business partners, and stakeholders to obtain required data for reports.
• Participates in tender building, coordinates communication, compiles data, and submits consolidated files.
• Compiles, calculates, and compares charges/prices/profits from RFQs.
• Uploads rate cards based on financial information to create visibility on lost versus awarded businesses.
• Checks for discrepancies and errors in wording, formatting, and graphics.
• Proposes process adjustments or documents new processes for new client reports.
• Maintains documentation for existing processes, reflecting changes or clarifications.
• Collaborates effectively with business partners and participates in business review meetings (SLAs and KPIs).
• Prepares analysis and intervention plans for addressing deviations from KPIs.
• Approaches and solves problems flexibly to improve quality and services.
• Collaborates closely with the Team Leader and provides updates on daily tasks and work processes.
• Strives for performance, quality, and timeliness, continuously improving quality and service.
• Handles tasks and responsibilities as requested by business needs, under Team Leader coordination.
• Supports high difficulty new report migrations, including tests, meetings, and documentation.
• Performs quality checks to identify and correct errors in financial processes.
• Monitors handover processes and tracks dry run results within the team.
• Contributes to improvement initiatives and process optimization through knowledge, experience, and creativity.
• Maintains and improves knowledge management at department and inter-departmental levels.
• Coordinates initiatives and projects within the Land department through collaboration with cross-functional teams, DB Schenker Groups, and local organizations.
• Uses experience and knowledge to create work and control flows to mitigate financial and customer loss.
• Updates Risk and Control Matrix, identifies risks, documents, and supports audit controls.
• Identifies and implements solutions to achieve targets in uncertain situations.
• Acts as backup for the Team Manager (team, activities, and resources coordination).
• Handles tasks and responsibilities as per direct manager’s request.

Qualifications:

• 2-3 years experience in BPO/SSC environment.
• Flexibility to react quickly to changing requirements and opportunities; ability to meet deadlines and manage multiple priorities.
• Availability to travel for trainings, transitions, and business reviews.
• Advanced proficiency in MS Office (Excel, Word, Outlook, Databases).
• Excellent time management and organizational skills.
• Ability to work effectively in a customer/service-driven environment, both individually and as part of a team.
• Proactive attitude in identifying and implementing solutions.
• Excellent written and verbal communication skills for direct and virtual collaboration.
• Advanced spoken and written English (academic qualification preferred).
• Ability to work with people from different countries/cultures and effectively follow up to obtain required information globally.
• Intermediate knowledge of logistics (transportation flow, warehouse, inbound/outbound, orders flow).
• General knowledge of report design.
• Intermediate knowledge of tender management (RFQs flow, parties).
• Overview of pricing knowledge.
• Solid tender management experience, including data cleansing projects, migrations, and systems implementations.
• At least 3 years experience in migrations and systems implementations, with advanced knowledge of impact, risks, and correlations.

Your aspirations are our priority.  

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package:

• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses
• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid working mode (Bucharest office located near the metro station in Pipera)
• Flexible working hours as per internal policy
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.