Site Manager, Contract Logistics

1. Operations Management:

• Develop and implement operational strategies, policies, and procedures to enhance efficiency and effectiveness.
• Oversee the day-to-day operations of the contract logistics division, ensuring timely and accurate execution of logistics processes.
• Monitor and evaluate operational performance, identifying areas for improvement and implementing corrective actions.
• Coordinate with cross-functional teams to ensure seamless integration of logistics activities.
• Implement quality control measures to ensure compliance with industry standards and customer requirements.

2. Team Leadership:

• Lead, train, and motivate a team of operations staff, ensuring high levels of performance and productivity.
• Set clear goals and objectives for the team, providing regular feedback and conducting performance evaluations.
• Foster a positive work environment, encouraging teamwork, collaboration, and professional development.
• Identify staffing needs, participate in the recruitment process, and provide training to new employees.

3. Customer Relationship Management:

• Collaborate with the sales team to understand customer requirements and develop strategies to meet or exceed expectations.
• Address customer concerns or complaints promptly, ensuring effective resolution and maintaining strong relationships.
• Monitor customer satisfaction levels and implement initiatives to enhance the overall customer experience.

4. Continuous Improvement:

• Identify opportunities for process enhancements and cost-saving initiatives within the contract logistics division.
• Implement lean principles and best practices to optimize operations and improve productivity.
• Monitor industry trends, technological advancements, and regulatory changes to ensure compliance and recommend improvements.

5. Performance Monitoring and Reporting:

• Develop and track key performance indicators (KPIs) to measure operational performance.
• Analyze operational data and prepare reports, providing insights and recommendations for improvement.
• Present performance reports to senior management and stakeholders, highlighting achievements, challenges, and action plans.

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field. A master's degree is a plus.
• 5-7 years of experience in logistics operations, preferably in a managerial role within the contract logistics sector.
• Strong knowledge of logistics processes, supply chain management, and warehouse operations.
• Familiarity with Taiwan's logistics industry, regulations, and market trends.
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Proven experience in implementing process improvements and driving operational excellence.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Effective communication and interpersonal skills, with the ability to build and maintain relationships with customers, suppliers, and internal stakeholders.
• Proficiency in using logistics software and systems for operations management and reporting.
• Strong presentation and communication skills.
• Facility Management skills.
• Understands how to work and deliver with a matrix environment.   
• Contract Logistics process knowledge.
• Deep understanding of the logistics operations among different verticals.
• Strong understanding of supply chain management.
• Expert project management skills.

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.