MY - Branch Head, Land Transport

General Description

• Responsible for Land branch performance in accordance with company policy and procedures.
• Manages the tactical activities for branch area of assignment related to marketing, finance, logistics and operations to ensure successful revenue, productivity, and profitability levels
• Oversees workforce planning and development for the branch to ensure employee capability and performance align with DBS’s overall business needs.
• Ensures compliance with safety, security, regulatory, and company policies.
• Manage Field Sales to hunt, develop and secure business with new and existing Land customers.
• Monitors the market t o generate new business opportunities and acquire new business , measured against defined KPI’s leading to revenue, volume and profitable growth.
• Ensuring overall customer satisfaction. Actively develops the system freight network business. Specific Accountabilities
• Full P&L responsibility for the Land branch.
• Create and execute the branch business plan for the Land product.
• Provide sound leadership for the Land branch.
• Ensure branch profitability.
• Manage and develops branch personnel.
• Represent first escalation point and ensures a smooth de-escalation.
• Establish and maintain relationships with key customers. Regular customer visits.
• Coordinate the resolution of business issues with relevant stakeholders.
• Responsibility for the Land branch’s budget and achievement of branch-specific KPIs.
• Ensure sustainable growth of Field Sales customers in terms of Revenue GP.
• Steering and coordinating branch field sales activities (target setting, account planning, alignment regarding use of tools and CRM).
• Foster cross-selling activities within the branch and cluster.
• Ensure cost efficient sales support activities supporting field sales representatives focusing on customer facing activities.
• Define target customer list for and with Field Sales at least twice per year.
• Lead, coach and motivate Field Sales team, e.g. manage performance, train and develop talent, build team capabilities and individual competencies.
• Keep close and regular communication and alignment with Cluster Product Management.
• Steer Customer Service regarding retention of existing customers.
• Actively reviews and manages the performance of customers through corrective action planning against performance results, including potential exit planning with loss making customers.
• Manages and grows own portfolio of existing and potential A+ and A customers. Size depends on number of employees in the team.
• Drives Field Sales team to secure the necessary size and quality of the pipeline for Land to reach budget.
• Join sales visits.
• Drives for DB Schenker corporate culture within the Land branch.
• Supports development of the system freight network, eg through assignment of Field Sales staff, sprints.
• Responsible for all cross dock operations (quality & safety) within branch territory, regardless if outsourced or self-operated.

• Minimum Bachelor's degree in management or related fields (e.g., transport, logistics, supply chain)
• 3-5 years of relevant managerial experience within the industry
• Result-oriented
• Entrepreneurial mindset
• Strong leadership personality
• Sales competencies:
  • Strategic Selling Skills
  • Strategic Account Management Skills
  • Customer-centricity
  • Presentation and Negotiation Skills
• Strong verbal and written communication skills (competent in English)
• Good knowledge of MS Office (Word, Excel, PowerPoint, Visio, and other applications)

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Total Rewards Package

DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Employee Insurance Benefits

We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Malaysia