Customer Service Specialist

Join Us as a Customer Service Specialist!

Are you passionate about delivering outstanding customer service and looking to develop your career in logistics? We’re looking for a dedicated Customer Service Specialist to join our team in Ballycoolin, Ireland and help us provide exceptional service to our internal and external customers.

Location: Ballycoolin, Ireland

Working Hours: Nights - Monday to Friday, 23:00 to 7:00

What Will You Be Doing?

As a Customer Service Specialist, you’ll play a key role in supporting the day-to-day operations of our bonded warehouse and transport services by:

• Coordinating outbound shipments with customers, transport providers, and customs.
• Handling customer queries and providing timely, professional support.
• Maintaining accurate shipment records, reports, and database entries.
• Supporting operational teams with customer-focused solutions.
• Participating in internal meetings and contributing to service improvement initiatives.

About You

To thrive in this role, you should have:

• Experience in a customer service environment in a logistics environment.
• Excellent communication skills and a customer-first mindset.
• A keen eye for detail and strong organisational skills.
• Confidence in using systems and working with data.
• A flexible, team-oriented approach and a proactive attitude.

What We Offer

• Exciting career paths and development opportunities.
• Annual leave
• Pension scheme

Next Steps

Interested in joining our dynamic team? Apply now by following the links and attaching your CV as soon as possible. Please note that we may begin reviewing applications before the job advert expires. 

At DB Schenker, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations. Please be aware that candidates will undergo necessary right-to-work checks for Ireland, a 5-year referencing process, and a criminal records check.

This role is currently part of DB SCHENKER, which is in the process of  integrating with DSV. As part of this transformation, you’ll be contributing to the future of the world’s largest global logistics company.