Executive - Contract Logistics/SCM, Customer Service

• Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
• Prepare and generate daily and weekly inventory reports for customers
• Ensure daily receiving system updates within the goal set (KPI) by the customer
• Ensure daily delivery performance within the goal set (KPI) by the customer
• Counter-check the receiving/outgoing documents information against the physical receipt by operations
• Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
• Attend to customers’ or suppliers’ shipment inquiries and coordinate with relevant parties when necessary
• Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
• Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
• Attend any required weekly/monthly meetings with customers/related parties
• Respond to customer or related parties' emails promptly

• Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
• Basic Degree holder
• Degree in Logistics or Supply Chain is an advantage
• Certification in Basic Supervision
• Able to speak and write in English
• Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
• Computer literate
• Must be open to working in the warehouse occasionally

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Total Rewards Package

DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Employee Insurance Benefits

We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Malaysia