Risk Expert

Specific Tasks and Responsibilities

• Address front line claims issues with customers and suppliers. 
• Obtain, ascertain, provide and/ or exchange of information and/ or documents relating to the claim in utmost good faith. 
• Take preventive measures as far as practicable to mitigate losses and risk exposures. 
• Communicate with claimants and/ or third parties on the Conveyor’s behalf. 
• Liaise externally with relevant DB Schenker stakeholders, to; reduce financial exposures and maintain an efficient claims handling process. 
• Provide reporting and feedback to all stakeholders on cargo loss and damage exposure. 
• Maintain consistent financial data on all FF &TP claims factors and provide guidance on appropriate P&L reserves. 
• Adhere to all DB Schenker Risk Management on Cargo Loss and Damage. 
• Effectively manage the requirements of "Claims" through building strong relationships with customers and external stakeholders.
• Consciously maintain a customer focus mindset all throughout "Claims" activities.

Primary Qualifications

• Previous experience in 3PL customer relationship.
• Previous experience in Claims and or Supply Chain/ Freight Forwarding industry. 
• Advanced computer literacy.
• An ability to undertake contentious dialogue with customers and suppliers whilst maintaining a customer focused outlook. 
• Strong commercial acumen (an ability to weight risk and reward). 
• Knowledge of liability claims handling instructions. 
• Knowledge of internal claims handling Instructions.
• Effective written communication skills. 
• An ability to work and manage issues independently. 

Secondary Qualifications

• A clear and thorough understanding of international transport conventions; (an advantage)
• Strong background on Claims analysis or interpret contractual obligations; (an advantage)

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.