Collections Representative

Job Overview

The role will have account collection and reconciliation responsibility over various customer types spanning projects, oil & gas, transportation and logistics. This strategic position is based in a highly evolving Schenker branch and will interact with various different levels of management in order to resolve customer issues that would delay payment.

What will you enjoy doing (duties/tasks)

• Effective communication with customers to ensure timely collection of account balances. 
• Participate in customer meetings whether via telephone or face to face. Topics could range from collection activities to business reviews 
• Interfaces with Operations and Sales management on resolving customer billing disputes and assisting with help for credit related matters. 
• Analysis and audit of invoices to determine root cause issues and escalate if continual issues 
• Reporting customer and portfolio aging summaries to upper management identifying trends and areas of concern. 
• Escalate issues timely to management for delinquent accounts when situations deviate from established parameters. 
• Assist with implementation and setting up of new business from the finance perspective (EDI, credit, process flows, etc) 
• Accountable for accurately maintained customer files 

What you need to succeed (Qualifications, experience, skills, attributes) 

• Excellent interpersonal, task and time management skills required. 
• Bachelors Degree or equivalent required. 
• Generally prefer 6+ years of collection and/or customer service experience. 
• Expert Microsoft Excel proficiency a must. 
• SAP experience a plus. 
• Logistics industry experience is a plus.

 

Why You’ll Love DB Schenker 

• Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement. 
• Career Advancement. We’re strong believers in continual training and development for our people. After all, your success is our success. 
• Your Safety is important to us, so we will provide protective gear. 
• Health Advocacy support for you and your family. 
• Employee discounts 
• 401(k) option  

 

• How to Get Started 
• You can begin by applying above or visit us at https://dbschenker.com/global/careers 

Medical

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision

The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental

The option for separate dental coverage to cover preventative major and basic dental services.

401(k)

The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit

We offer direct deposit to all employees.

Holidays

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.