As one of global delivery hub located in Nanjing, the services we provide cover below are
Project Delivery Service Our professional project management team is working across all functions to ensure the project can be delivered in time, budget and quality.
System & Solution Architecture Design Service Our professional architecture team provides system architecture design, source code review when new requests comes in.
IT Service Desk (1st Level Support) Our skilled engineers offer 24/7 customer support with requests raised through our hotline, email or online helpdesk system. They act as the point for first level ticket routing and do basic trouble shooting.
Application Operation Support Service (2nd Level Support) Our skilled engineers handle any questions from our users, keep Schenker IT systems running smoothly and track product enhancement requests for inclusion in future updates. Our professionals are experienced in troubleshooting issues that arise from any software or hardware deployed at your site, so we can quickly diagnose problems and resolve issues.
Application Development & Maintenance Service (3rd Level Support) Our skilled software engineers handle all kinds of issues which are escalated by the 2nd level support team, doing analysis on the source code level. They also help the request to find the root cause of the issue, analyze & develop incoming change request to improve the system functionalities and performance.
Quality Control & Assurance Service Our professional test analyst team provides testing services to ensure the system is running smoothly before deployment to production.