Associate Executive - Contract Logistics/SCM, Customer Service

This position is responsible for Customer Service.

• Receive and act on instruction from customer on receiving/delivery schedule.
• Verify the goods received tallies with Packing List once warehouse operations had checked the goods.
• Request PO/Invoice/Packing List as and when required and generate the documents.
• Understand and communicate to relevant people on any special request/requirement made by customer.
• Update and resolve issues that warehouse operations may not be able to comply with the requirement or meet deadline.
• Provide any report or status update requested by customer.
• Update WMS for every transaction such as receiving, delivery, and transfer location.
• Issue inventory and movement reports from WMS monthly or as needed.
• Regularly check and follow up on email correspondence with customers and other related parties.
• Update daily report on movements into MS Office software.
• Update monthly KPI report on time.
• Generate invoice to customer based on inventory report.
• Perform cost update in system and provide provision cost where necessary.
• Complete and verify all job files for the month within the month-end closing.
• Ensure all files are sorted and filed, and reports and file records with relevant details are kept properly.
• Communicate any incoming/outgoing plan to warehouse operations staff and solve any problems that may arise.

• Minimum pass SPM examination.
• Minimum 2 years of working experience in a 3PL Company as Customer Service.
• Added advantage: Experience/knowledge in import/export procedure and experience in a warehouse environment.
• Commitment to Quality.
• Effective Meeting Skills.
• Customer & Service Orientation.
• Information & Communication behavior.
• Teambuilding and cooperation.
• Interpersonal Skill.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.

To be considered for this position you must have valid rights to work and live in Malaysia.