- Supervise the Customer Service Assistants (CSA) in the handling of daily customer orders and requests.
- Coach the CSAs’ in operating procedures and customers' requirements and qualify them in processing customers' orders.
- Provide on-the-job trainings to CSAs and ensure their competency in carrying out their job duties.
- Supervise and ensure that order processing of customer’s receipt and issue orders are promptly and accurately performed by the staff.
- Ensure that all relevant transactional records for customer’s orders and warehouse receipts and issues are filed accordingly.
- Maintain good rapport with customers to understand their requirements and response to enquiries and service issues highlighted by the customers.
- Escalate critical issues to the Asst. Manager, quality and staff discipline.
- Make recommendations to improve work processes and service levels.
- Ensure that the customer products shelf-life and stop-ship dates are managed and updated accurately and timely from time to time.
- Backup Asst. Manager on Monitoring the AED compliance on OD permit declaration during his/her absence.
- Complete any special project or tasks as assigned by Asst. Manager.
- Adhere to warehouse safety and security measures at all times.
- Prepare customers’ KPI reports.
- Back up AM to maintain store inventories & stocks replenishment (e-Procurement)
- Back up AM to respond to Customer Feedback Request (CFR) for root cause analyse and to implement the corrective or preventive actions (CAR)- Month CS meeting (customer)
- Generating the Zoutlog report at 4 p.m daily, publish the Zoutlog dashboard. Chair the Daily Cadence call 1000 hrs. Day 1, 3, 5
- Chair S.E.A call on 3rd and 4th week on the month- twice a week. Shipmax call 3rd and 4th week on the month. S.E.A (South East Asia) call on every Tuesday and Thursday call.
- Back up Letter of Credit- Reduce the LC discrepancy and improve LC lead-time improvement (KPI- monthly review)
- ECO application
- FTA application
- Dangerous packing and declaration.
- Back up AM to attend the concalls- India SSU and E2E and India Shipmax call on every Monday and Thursday.
- Order processing and shipping docs preparation, verify the shipping docs and prepare for SI submission.
- WMS permit entry and ensure AED is compliance before the goods release
- Backup for SLO when staff are down
- Maintaining & practice good 5S, including filling.
- Backup Update CS Dashboard before 11 a.m
- Other* and Job scopes may vary
Qualification :
Minimum Diploma in relevant industry, Supply Chain or etc
Minimum 2 - 3 years' experience in Freight Customer Service
Basic computer literate
Skill Required:
Must have experience in managing team (above 3 people in team)
Knowledge in Microsoft Suite, Office, SAP, Excel
Knowledge and experience in freight bookings
Knowledge in Shipping process
Good in problem solving
Fördelar:
General Insurance Coverage
Medical Leave
Annual Leave
At Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To be considered for this position you must have valid rights to work and live in Singapore.